NetModule
Connecting devices: An IoT solution for better customer service
NetModule AG is a leading manufacturer of routers for industry 4.0, transportation and traffic with a focus on robust communication. Aiming to improve customer service and relationships beyond router sales, they conceived a new digital service offering based on an IoT solution.
Challenge
After purchasing their routers, NetModule’s customers had to take care of managing their routers themselves. With growing sales, manual handling and configuration became more difficult. An automated solution was needed to simplify the task of managing a large number of devices in the field.
How we got there
The objective was to offer a simple digital tool enabling NetModule’s customers to integrate, configure, manage and monitor their devices autonomously. Thus, we conceived an easy to use and secure remote management platform named “Connectivity Suite”. We built up this platform using an IoT solution as it offers a connectivity technology that enables the management of routers with any web-enabled device.
Easy handling due to a modular design
Customers should be able to perform various tasks via the platform, such as checking the inventory, configuring and deploying new configurations or monitoring devices. To make using the platform as easy as possible, we established the different services as independent components. Thus, users can directly access the desired module via the intuitive user interface.
No entry for hackers
As an attack on a large number of routers can have devastating consequences, platform security was essential to NetModule. That's why we chose container technology, offering a high level of security: In the event of an attack, the hacker can only access the affected container, but not the others.
"Without the help of Greenliff, we would not have been able to launch the product. In the initial phase, they provided us with a solid basis for further developing the product ourselves at a later stage. The cooperation has always been very positive." Benjamin Amsler, Head of Product Management at NetModule
What made our customer happy?
Happy customers
The "Connectivity Suite" based on the IoT solution allows NetModule's customers to access devices remotely in a secure and scalable way. This saves time and costs. Also, network management became much easier for them.
Improved customer service
Due to the particular licensing model of the platform, NetModule maintains regular contact with its customers even after the sale, allowing them to collect direct feedback and further improve their support services.
Empowerment for further development
During the project phase, NetModule built up an internal team to further develop the platform in-house. We supported the new team in the starting phase and helped them to understand the architecture set-up.
