IPTV
Ensuring an entirely pleasant TV experience through IPTV Testing
As television behaviour is shifting from live TV towards on-demand, TV service providers are increasingly coming under pressure. Putting the customer experience first entails developing new products and services tailored to meet the customer’s needs.
Challenge
Integrating additional services such as streaming, IPTV, web technologies or set-top boxes into their own offerings is essential for TV service providers in order to offer their customers a broad service package. However, ensuring consistently high quality and reliability of these services is a major technological challenge for the quality manager.
How we got there
With our custom-developed Greenliff TV Testing Framework™, we support the quality manager in IPTV testing to better understanding and addressing technical problems on the customer side.
Simulating client behaviour
Using the Greenliff TV Testing Framework™, we create a test environment that provides a realistic mapping of everyday handling of TV services by customers. It is possible to create different user profiles with individual behaviour. In this way, we are able to better identify system and device-specific errors in particular.
Reduction of test effort
The framework allows the quality manager to automate the tests enabling him to detect errors at the hardware and software level in a targeted and cost-efficient manner.
What made our customer happy?
Escaping the quality dependency of third-party vendors
Thanks to the Greenliff TV Testing Framework™, the customer can check the quality of third-party providers in advance. Accordingly, the customer gains in confidence when purchasing such services.
Happy customers thanks to IPTV testing
As the services are more reliable, there are fewer errors on the customer side. Therefore, they enjoy a pleasant TV experience at the highest level.
Reduced workload for customer support
The lower error rate significantly reduces the time and effort required for customer service. TV customers benefit from faster call centre response times and better support.
